Voice of the Customer is a new Dynamics CRM 2016 feature that was created to capture feedback regarding your product or service from CRM. With Voice of the Customer, we can easily set up surveys, distribute them to contacts via workflows, and capture responses. This captured data can be utilized for generating reports, and making appropriate changes to your product/service.
Refer below link for more information.
http://www.inogic.com/blog/2016/07/voice-of-customer-for-dynamics-crm-2016/
Refer below link for more information.
http://www.inogic.com/blog/2016/07/voice-of-customer-for-dynamics-crm-2016/
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