Microsoft Dynamics 365 (CRM) Online is a cloud-based customer relationship management platform that helps businesses manage their sales, marketing, and customer service activities. To ensure the security of the platform and the data stored on it, Dynamics 365 (CRM) Online offers a variety of security features.
1. Encryption: Dynamics 365 (CRM) Online uses SQL Transparent Data Encryption (TDE) to encrypt and decrypt data and log files in real time, helping to protect customer databases at rest. As of December 2017, Microsoft recommends securing the encryption keys used for TDE on the Azure Secure Vault (HSM). This allows you to generate and manage your own encryption keys, and upload them to an Azure Key Vault controlled by Microsoft.
2. Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA): MFA or 2FA is a security measure that requires an additional method of verifying your identity, such as a one-time code sent to your phone or a security app, in addition to your password. Dynamics 365 (CRM) Online includes basic MFA, but you may need to purchase Azure AD Premium licenses for additional MFA options.
3. Pen testing: Microsoft conducts server-level penetration testing to ensure the security of Dynamics 365 (CRM) Online. These tests are designed to identify and exploit vulnerabilities in the system, and the results are used to improve the security of the platform.
4. Data center security: Dynamics 365 (CRM) Online is hosted on Microsoft Azure, which has a number of security measures in place to protect the data centers that host the platform. These measures include physical security, network security, and data protection. Azure also undergoes regular security audits and assessments to ensure that it meets industry standards and regulations.
5. Compliance: Dynamics 365 (CRM) Online meets a number of industry and government standards and regulations, including GDPR, HIPAA, and ISO 27001. This helps to ensure that the platform is secure and compliant with relevant laws and regulations.
6. Data backup and recovery: Dynamics 365 (CRM) Online includes data backup and recovery capabilities to help protect against data loss. In the event of a data loss or disaster, you can restore your data from a backup to minimize the impact on your business.
7. Access control: Dynamics 365 (CRM) Online includes access control features to help you manage who has access to your data and what they can do with it. This includes role-based security, which allows you to assign different levels of access to different users or groups, and data visibility controls, which allow you to specify which data is visible to which users.
8. Activity logging: Dynamics 365 (CRM) Online includes activity logging to help you track changes to your data and identify any potential security issues. You can view the logs to see who made changes to your data and when, and use this information to help detect and prevent security breaches.
9. Security updates: It is important to keep your Dynamics 365 (CRM) Online instance and any associated apps up to date with the latest security updates to protect against vulnerabilities and threats. Microsoft regularly releases security updates for Dynamics 365 (CRM) Online to help protect against new threats and vulnerabilities.
For more information on the security of Microsoft Dynamics 365 (CRM) Online, visit the following links:
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